Contact Us
Questions about an order, a product, a collab or wholesale? Email us below.
What’s it about?
Your order number (it’s in your confirmation email) helps us reply faster.
Quick Answers
Where is my order?
Orders leave our Auckland studio within 1–2 business days (Monday–Friday). Once it’s on its way, you’ll get an email with a tracking link. Can’t find it? Check your spam folder, then email us with your order number.
If I order a pre-order item with in-stock items, do they ship separately?
No. Your whole order ships together as one package once the pre-order item arrives in the studio.
My item arrived broken. What do I do?
We’re so sorry! Email us within 48 hours of delivery with your order number and a photo of the item and the box, and we’ll sort it out.
Can I return something?
Due to the delicate nature of our products, they can easily chip or break on the way back to us, so we can’t accept change-of-mind returns or exchanges. Faulty or damaged items are covered, see above.
More on our FAQ.