Shipping & Returns
Shipping Information
Dispatch: Orders are processed within 24–48 hours.
Schedule: We ship Monday – Friday (excluding public holidays).
Tracking: You will receive a confirmation email with tracking details once your order is on its way.
New Zealand Shipping
| Order Value | Shipping | Delivery |
|---|---|---|
| $100+ | FREE Express Shipping | 1–2 business days* |
| Under $100 | $8.95 NZD Express Shipping | 1–2 business days* |
Australia Shipping
| Order Value | Shipping | Delivery |
|---|---|---|
| $150+ | FREE Standard Shipping | 3–10 business days* |
| Under $150 | $20.00 AUD Standard Shipping | 3–10 business days* |
Asia Shipping
Destinations included: Singapore, Japan, Hong Kong, South Korea, Malaysia, Thailand, Taiwan, Philippines, Vietnam, and Indonesia.
| Order Value | Shipping | Delivery |
|---|---|---|
| $300 NZD+ | FREE Standard Shipping | 5–10 business days* |
| Under $300 NZD | $55.00 NZD Standard Shipping | 5–10 business days* |
*Please note: Delivery timeframes are targets set by our courier partners and may occasionally be subject to network delays.
Returns
Change of Mind: Due to the nature of our products, we do not accept returns for change of mind.
Damages: If your item arrives faulty, please email hello@adastudio.co.nz with photos within 48 hours.