Frequently Asked Questions
Product Information
What materials are your glasses made from?
Our glassware is crafted from premium borosilicate glass, known for its durability, clarity, and resistance to thermal shock. Each piece is carefully designed and manufactured to our exacting standards.
Are your products dishwasher safe?
Yes, all our glassware is dishwasher safe. However, for optimal care and longevity, we recommend hand washing. Please refer to our Care Instructions page for detailed cleaning guidelines.
Ordering
How do I track my order?
Once your order ships, you'll receive a confirmation email with tracking information.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard), Apple Pay, and Afterpay for installment payments. All transactions are securely processed and encrypted.
Shipping
How long will it take to receive my order?
Standard shipping takes 5-7 business days. Express shipping (2-3 business days) is available at checkout. International shipping typically takes 7-14 business days.
Do you ship internationally?
We ship within New Zealand and Australia. We will expand our shipping zone in the future.